Refund policy

RETURN AND REFUND POLICY

Last updated: July 12, 2026

NobleHound is operated by Labh Brands Inc., doing business as NobleHound.

Returns at a glance

  • Returns accepted: Yes, for eligible items.
  • Return request period: Within 30 days after you receive your order.
  • Required condition: Unused and in the same condition received, with original tags and packaging, plus receipt or proof of purchase.
  • How to request a return: Email noblehoundpets@gmail.com before sending the item back.
  • Return shipping: If your return is accepted, we will provide a prepaid return shipping label and return instructions.
  • Refund timing: Approved refunds are issued to the original payment method within 10 business days after inspection.

How to start a return

  1. Email noblehoundpets@gmail.com within 30 days after delivery. Include your order number, the item you want to return, and the reason for the return.
  2. Wait for return approval and shipping instructions.
  3. If approved, use the prepaid return shipping label we provide and send the package to the address stated in the return instructions.

Items sent back without first requesting and receiving return authorization will not be accepted.

Authorized return address:
5-520 Robert St E
Swift Current, SK S9H 2A7
Canada

Return eligibility

To qualify for a return, the item must be unused and in the same condition in which it was received, with original tags and packaging. You must provide the receipt or other proof of purchase.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If an item is defective, damaged, or incorrect, contact us promptly at noblehoundpets@gmail.com with your order number and photos when applicable. We will review the issue and work to make it right.

Exceptions and non-returnable items

We cannot accept returns for perishable goods, custom or personalized products, personal care goods, hazardous materials, flammable liquids, gases, sale items, or gift cards. Contact us before purchasing if you have questions about whether an item is eligible for return.

Exchanges

The fastest way to receive a different item is to return the original eligible item and, after the return is accepted, place a separate order for the replacement.

European Union 14-day cooling-off period

If merchandise is shipped into the European Union, you may have the right to cancel or return your order within 14 days without giving a reason. The item must be unused and in the same condition received, with original tags and packaging, plus receipt or proof of purchase. Nothing in this policy limits rights that cannot be waived under applicable consumer law.

Refunds

We will notify you after we receive and inspect your return and tell you whether the refund is approved. If approved, the refund will be issued automatically to your original payment method within 10 business days. Your bank or card provider may need additional time to post the refund.

If more than 15 business days have passed since we approved your refund, contact us at noblehoundpets@gmail.com.

Contact information

NobleHound
Operated by Labh Brands Inc., doing business as NobleHound
Email: noblehoundpets@gmail.com
Phone: +1 306-315-9927
Business address: 5-520 Robert St E, Swift Current, SK S9H 2A7, Canada
Business registration number: 751431438