Terms of service
TERMS OF SERVICE
Last updated: July 1, 2026
These Terms of Service (the "Terms") govern access to and use of noblehound.shop and the purchase or use of products and services offered through the website (collectively, the "Services"). NobleHound is operated by Labh Brands Inc., doing business as NobleHound ("NobleHound," "we," "us," or "our").
By accessing or using the Services, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Services.
1. ELIGIBILITY AND ACCOUNTS
You must be at least the age of majority in your province, state, or country of residence, or have permission from a parent or legal guardian, to use the Services. You are responsible for providing accurate, current, and complete information and for maintaining the confidentiality of your account credentials. You are responsible for activity occurring through your account.
2. PRODUCTS AND PRODUCT INFORMATION
We make reasonable efforts to display product descriptions, photographs, colors, measurements, prices, and availability accurately. Screen settings and manufacturing variations can affect appearance. We may correct errors, update information, limit quantities, or discontinue products without prior notice.
NobleHound's dog hock brace is intended to provide external support around a dog's rear hock or ankle area when appropriately selected and fitted. It is not a knee brace, does not replace veterinary diagnosis or treatment, and is not represented as preventing, treating, or curing any disease or injury.
Product information and educational content are general information, not veterinary or medical advice. Consult a qualified veterinarian regarding limping, pain, swelling, wounds, sudden symptoms, diagnosis, treatment, or whether a support product is appropriate for your dog. Follow product instructions, confirm the correct joint and size, supervise use, inspect the skin regularly, and discontinue use if irritation, discomfort, swelling, or worsening symptoms occur.
3. ORDERS
Submitting an order is an offer to purchase. We may accept, reject, limit, or cancel an order for reasons including product availability, suspected fraud, pricing or description errors, shipping restrictions, or violation of these Terms. An order is accepted when we send confirmation that it has been accepted or fulfilled.
Review your order before submitting it. Contact us promptly if a change or cancellation is needed. We cannot guarantee changes after processing or shipment begins. If we cancel an order after payment, we will refund the amount charged for the cancelled portion.
Products are offered for personal or household use unless we agree otherwise in writing. You may not purchase products for unauthorized resale or export.
4. PRICES, TAXES, AND PAYMENT
Prices, discounts, promotions, and availability may change without notice. The price charged is the price shown at checkout when the order is placed, subject to correction of obvious errors. Applicable shipping charges and taxes are shown at checkout when determinable.
You represent that payment information you provide is accurate and that you are authorized to use the selected payment method. Payments are processed by Shopify and third-party payment providers. Their terms and privacy practices may also apply.
5. SHIPPING AND DELIVERY
Shipping availability, charges, and estimated delivery windows are shown at checkout. Delivery estimates are not guarantees. We are not responsible for delays caused by carriers, customs, weather, holidays, inaccurate address information, or events outside our reasonable control. Additional details are in our Shipping Policy: https://noblehound.shop/policies/shipping-policy
6. RETURNS, EXCHANGES, AND REFUNDS
Returns, exchanges, and refunds are governed by our Refund Policy: https://noblehound.shop/policies/refund-policy
Nothing in these Terms limits non-waivable rights available under applicable consumer-protection law.
7. PROMOTIONS AND DISCOUNTS
Promotions may be subject to additional terms, eligibility requirements, dates, exclusions, and quantity limits. Unless stated otherwise, promotions cannot be combined and have no cash value. We may modify or cancel a promotion where permitted by law, including because of error, abuse, fraud, or circumstances outside our reasonable control.
8. INTELLECTUAL PROPERTY
The Services and their content, including trademarks, logos, product names, text, graphics, images, videos, designs, and software, are owned by or licensed to NobleHound and are protected by intellectual-property laws. You may use the Services only for lawful, personal, and non-commercial purposes.
Without prior written permission, you may not reproduce, modify, distribute, sell, license, publicly display, or create derivative works from protected content except as permitted by law. NobleHound and related names, logos, and slogans may not be used in a way that suggests sponsorship or endorsement without permission.
9. REVIEWS, FEEDBACK, AND USER CONTENT
If you submit a review, photograph, comment, suggestion, or other content ("User Content"), you represent that you have the necessary rights and that the content is accurate, lawful, and does not violate another person's rights.
You grant us a non-exclusive, worldwide, royalty-free, sublicensable license to use, reproduce, adapt, publish, translate, distribute, and display User Content for operating, improving, and promoting the Services, subject to applicable law and our Privacy Policy. We may remove User Content that we reasonably believe violates these Terms or applicable law.
10. ACCEPTABLE USE
You may not use the Services to violate law; infringe intellectual-property, privacy, or other rights; transmit malicious code; commit fraud; harass or harm others; interfere with website operation; bypass access controls; collect personal information unlawfully; or misrepresent your identity or affiliation.
Automated access must comply with applicable law, published robots instructions, and reasonable technical limits. You may not use automated systems to bypass security controls, overload the Services, access non-public areas, or collect personal information without authorization. Ordinary search-engine indexing and compliant crawling of publicly available pages are not prohibited by this section.
11. THIRD-PARTY SERVICES AND LINKS
The Services may contain links, integrations, or tools provided by third parties. We do not control and are not responsible for third-party content, products, services, availability, security, or privacy practices. Review the third party's terms and policies before using its services.
12. RELATIONSHIP WITH SHOPIFY
The store is powered by Shopify, which provides the ecommerce platform used to offer the Services. Purchases from NobleHound are transactions between you and Labh Brands Inc., doing business as NobleHound, not Shopify. Shopify is not the seller of NobleHound products. Shopify's own terms and privacy policies apply to its processing and platform services.
13. PRIVACY
Our collection and use of personal information are described in our Privacy Policy: https://noblehound.shop/policies/privacy-policy
14. DISCLAIMER OF WARRANTIES
To the maximum extent permitted by law, the Services and products are provided "as is" and "as available," except for any express warranty stated by us and any warranty or consumer right that cannot lawfully be excluded. We do not warrant that the Services will always be uninterrupted, error-free, secure, or suitable for every purpose.
Product results vary. We do not guarantee a particular health, mobility, recovery, comfort, or performance outcome from use of a dog hock brace. Veterinary assessment may be necessary to identify the affected joint and appropriate care.
Some jurisdictions do not allow certain warranty exclusions, so some exclusions may not apply to you.
15. LIMITATION OF LIABILITY
To the maximum extent permitted by law, Labh Brands Inc., NobleHound, and their directors, officers, employees, affiliates, agents, contractors, licensors, and service providers will not be liable for indirect, incidental, special, punitive, or consequential damages, including lost profits, revenue, savings, data, or goodwill, arising from the Services or products.
Where liability cannot be excluded, our aggregate liability relating to a claim will not exceed the amount you paid to NobleHound for the product or order giving rise to the claim, unless applicable law requires a greater remedy.
Nothing in these Terms excludes liability or remedies that cannot legally be excluded or limited, including applicable consumer-protection rights.
16. INDEMNIFICATION
To the extent permitted by law, you agree to indemnify and hold harmless Labh Brands Inc., NobleHound, and their affiliates, personnel, agents, contractors, licensors, and service providers from third-party claims, damages, liabilities, and reasonable costs arising from your unlawful use of the Services, material breach of these Terms, or violation of another person's rights.
17. EVENTS OUTSIDE OUR CONTROL
We are not responsible for delay or failure caused by events outside our reasonable control, including carrier disruptions, natural disasters, severe weather, labor disputes, governmental actions, customs delays, internet or utility failures, cyber incidents, epidemics, or supply interruptions. This section does not limit rights that cannot be waived by law.
18. SUSPENSION AND TERMINATION
We may suspend or terminate access to the Services if we reasonably believe you violated these Terms, created risk or legal exposure, engaged in fraud or abuse, or interfered with the Services. Provisions that by their nature should survive termination will remain effective, including intellectual property, disclaimers, liability limits, indemnification, governing law, and dispute provisions.
19. SEVERABILITY, WAIVER, AND ENTIRE AGREEMENT
If a provision is held invalid or unenforceable, it will be limited or removed to the minimum extent necessary, and the remaining provisions will continue. Failure to enforce a provision is not a waiver.
These Terms and the policies incorporated by reference constitute the entire agreement between you and us regarding the Services, except for additional terms expressly agreed in writing.
20. ASSIGNMENT
You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, reorganization, financing, sale of assets, or transfer of the business, subject to applicable law.
21. GOVERNING LAW
These Terms are governed by the laws of the Province of Saskatchewan and the federal laws of Canada applicable there, without regard to conflict-of-law principles. You and NobleHound submit to the courts located in Saskatchewan, except where applicable consumer law permits or requires a different forum or governing law.
22. CHANGES TO THESE TERMS
We may update these Terms to reflect changes to the Services, business practices, or legal obligations. The revised Terms will be posted with an updated date. Material changes will receive additional notice where required by law. Continued use after the effective date of revised Terms constitutes acceptance where permitted by law.
23. CONTACT INFORMATION
Questions about these Terms should be sent to noblehoundpets@gmail.com.
Labh Brands Inc., doing business as NobleHound
Email: noblehoundpets@gmail.com
Phone: +1 306-315-9927
Business address: 5-520 Robert St E, Swift Current, SK S9H 2A7, Canada
Business registration number: 751431438